Out of stock and backordered products

What you see

A product that runs out on our shelf stays in the catalog, and you can still order it. Its Fast Ship badge changes to Ships 3 to 5 days, and your order waits for the brand's next delivery to us. The catalog does not show a restock date; write to privatelabel@kaerwell.com if you need one.

A product marked Out of stock in red is different: it has been discontinued and can no longer be ordered.

What happens to an order that is short

• If only some products in your order are short, we can ship what is ready and send the rest when it arrives, at no extra shipping charge. Ask us to split an order, or we may split it ourselves so you are not kept waiting.
• If the whole order is short, it waits in production. You get an email when it ships.
• Brands restock us regularly; most shortages clear within days. If a product is discontinued, we tell you and refund that line.

Checking on a waiting order

Open the order in My Account for its status, or write to privatelabel@kaerwell.com with the order number.

Avoiding shortages

Reorder before you run out, and prefer Fast Ship products for the items you move most. See Fast Ship and 3 to 5 day products.