Updated November 2026
Changing a shipping address
PractitionersBefore the order ships, we change the address for you. After the carrier has it, we can ask the carrier to redirect, but that is not guaranteed and may carry a carrier fee.
Before shipping
Write to privatelabel@kaerwell.com with the order number and the full new address. Most requests are done the same business day.
After shipping
We request an intercept with the carrier. Some services allow it, some do not, and the carrier's intercept fee is passed through at cost, usually only when the intercept succeeds: in 2026, $19.45 at USPS, $21 at UPS, and $25.50 at FedEx, plus any added postage. If the package cannot be redirected, it goes to the original address or comes back to us, and we reship it to the right address. A reship is billed like a new order: the shipping charge, plus the per-order fee on patient orders.
Wrong or incomplete address
Add suite and unit numbers and a phone number for the carrier. Packages that cannot be delivered return to us after up to three attempts; we fix the address and reship.
Saved addresses
Add or choose an address at checkout, or edit and delete saved addresses in My Account.