Updated November 2026
Requesting a return label
Fulfillment clientsOpen a request with the order number and the product being returned, and we send a prepaid return label the same business day. Each return label is a flat $5 charged to your account, plus the carrier's return postage.
For a shipped order
Send the order number and the items coming back. The label goes to you to forward to your customer, or straight to the customer if you give us their email.
For product not tied to an order
Send the address it ships from, what is coming, and the weight and box size, and we create the label.
From the portal
On a shipped order you can also choose Initiate Return, mark each item's condition, and generate the label yourself under your return settings.
After the customer ships it
Tell us the tracking if you have it; see Telling us a return is on the way. Returns are processed on arrival; see How returns are processed.
Charges
$5 per label created, shown on the order's charges, plus return postage at our rates. Return-to-sender packages from the carrier are received the same way, with the carrier's return charge passed through at cost.