Updated November 2026
Telling us a return is on the way
Fulfillment clientsIf a package is coming back to us (a customer return on your own label, or a carrier return to sender), tell us the order number, tracking, and what to do with it, so it is received and handled the day it arrives.
What to send
- Order number
- Return tracking number
- What to do: restock, hold for inspection, dispose, or reship to a corrected address
Return to sender by the carrier
Undeliverable packages come back after three attempts, or when the address fails. They are received into your inventory and you get a confirmation. Ask us to clone the order with the corrected address to reship; the reship is a normal order.
Returns without notice
Packages that arrive without an order or tracking we can match are held until we identify them. Your standing return instructions (restock or hold) apply once matched.
Returns to your address instead
If your store's return address is your office, returns go to you, not to us. Tell us if you want the warehouse to be the return address on labels.