Updated November 2026
Updating a product or its supplement facts
BrandsSend the revised label whenever your facts, directions, or warnings change. We update the template, recreate the practitioners' labels on it, and route each one through approval again on its next order, so the label always matches the lot in the bottle.
What to send
- The revised label PDF, with what changed and the effective lot
- The date from which new lots carry the new facts
- Whether old-facts lots still on our shelf should ship with the old label version until they run out (the default) or be returned
What we do
- Update the template and the facts version.
- Archive each practitioner's existing design for that product and recreate it on the new template, keeping their logo, name, and colors.
- On each practitioner's next order the recreated design goes to your approvers once, then prints.
Lots are allocated oldest first, and the label printed for an order matches the facts version of the lot it is applied to.
Price, name, or image changes
Send the change; no re-approval is needed for prices or catalog images. A product name change on your side does not change the names practitioners chose.
Discontinuing a product
Tell us the last lot and whether to return or dispose of remaining stock. We disable ordering, keep the product visible to practitioners who have labels on it until stock runs out, then remove it.
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