Updated November 2026
Users and access
Fulfillment clientsEach person on your team gets their own login to the fulfillment portal and the support portal. Send us a name and email and we set them up the same business day.
Adding a user
Open a support request with the person's first name, last name, and email. They receive an email to set a password for the fulfillment portal and an invitation to the support portal. Ask them to check spam.
The invitation expired
Invitation links expire and cannot be resent, but the account exists. Go to kaer1.shipedge.com, choose Forgot password, and a fresh link is sent.
Removing access
Tell us when someone leaves. Their portal login is deactivated and they are removed from the support portal.
Who has access today
Ask us for the list of emails on your account at any time.
Roles
All users on an account see the same orders, inventory, and billing. View-only access is not available yet.