Updated November 2026
Onboarding with Kaerwell Fulfillment
Fulfillment clientsFrom sign-up to your first shipped order takes about a week: your onboarding specialist contacts you within one business day, sets up your account and store connection, and your inventory ships the moment it is received.
The steps
- Sign up at kaerwell.com/start-fulfillment. You accept the fulfillment terms and put a card or bank account on file for shipping charges.
- Your specialist reaches out within one business day to walk through your products, packaging, shipping options, and store.
- Your account is created. You get a login to the fulfillment portal (the OMS, at kaer1.shipedge.com), short videos on creating orders, SKUs, and replenishments, and access to the support portal.
- Connect your store. The Kaerwell app for Shopify installs in minutes; other platforms are connected by our integration team. See Connecting your store.
- Create your SKUs in the portal, matching the SKUs in your store exactly. Bundles are created as sets.
- Send inventory, with a replenishment created first. See Sending inventory to Kaerwell.
- Go live. Orders import, ship the same day before 2 PM ET, and tracking flows back to your store.
What to have ready
- Product list with SKUs, descriptions, weights, and dimensions
- Lot and expiration format for each product, and which are refrigerated
- Your packaging: ours (included) or your own boxes, inserts, and tape
- Shipping rules: which store options map to which carrier service
The fee
$5 per order for up to 11 units, $0.25 per unit from the 12th, plus postage at our discounted carrier rates. No receiving, storage, pick, packaging, or refrigeration fees. A 40-order monthly minimum applies. See Invoices and fees.
Questions during setup
Your specialist is one message away. After go-live, use the support portal; see Submitting a support request.
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