Updated November 2026
Changing a practitioner's email or access
BrandsEmail changes, extra users for a practice, and sign-in problems are all handled by privatelabel@kaerwell.com, usually the same business day.
Changing a sign-in email
Send the practitioner's current email and the new one. One email address can belong to only one account, so if the new address is already used on another account (a rep's demo account, for example), that account's email has to change first.
Adding a second person to a practice
Send the new person's name and email. We create a login linked to the same practice so they see the same labels and orders.
Deactivating an account
Tell us, and we deactivate the login. Labels and order history stay on file in case the practice returns.
A practitioner cannot sign in
Ask them to try a private (incognito) browser window first; that clears most sign-in errors. If it persists, send us the email they use and a screenshot including the address bar, and we check the account and send a fresh sign-in link or code.