Onboarding a new practitioner account

What to send

Write to privatelabel@kaerwell.com (one email per practitioner) with:

• Practitioner or practice name, and the email they will sign in with
• Practice website and phone, if you have them
• Logo (PNG with transparent background, PDF, or SVG) and brand colors as hex codes
• Products to set up: your SKU, and the product name the practitioner wants on each label
• Any special pricing or a discount code for this account
• Who at your company should approve their labels, if different from your usual approvers

What happens next

1. We create the account and send the practitioner their sign-in details.
2. The design team creates the label mock-ups, and for a new design we send you (or the practitioner, as you prefer) a mock-up to choose from.
3. Approved designs are uploaded to the practitioner's portal, and we tell you they can order.

Practitioners who sign up themselves

If your program lets practitioners register on your site, you get an email ("A new customer is waiting for your approval") to approve or decline each one. See Approving new practitioner sign-ups.

Two accounts for one practice

Two logins can be linked to one practice so both see the same labels and orders; they cannot be merged. If a practitioner signed up twice, tell us which email they will use and we link or deactivate the other.