Updated November 2026
Invoices and fees
Fulfillment clientsEach shipment carries two charges: the order fee and the actual postage. Everything else (receiving, storage while your inventory moves, picking, packaging, refrigeration) is included. The schedule is published and is the same for every account.
The fee schedule
| Charge | Amount |
|---|---|
| Order fee | $5.00 per order, up to 11 units |
| Additional units | $0.25 per unit from the 12th |
| Postage | Carrier cost at our discounted rates, rate-shopped per order |
| Monthly minimum | 40 orders; if fewer ship, the difference is billed as a minimum fulfillment charge |
| Return label | $5.00 per label, plus return postage |
| Carrier adjustments | Address corrections, intercepts, return-to-sender, insurance, at cost |
| Card processing | 3% of each credit card payment; bank payments carry none |
| Storage | Free while at least half of your on-hand units sell in any rolling six months; below that, billed per SKU at $1.50 per cubic foot per month of occupied space, scaled to each SKU's sell-through |
| Kitting and special projects | Quoted in writing before work; see Kitting and assembly |
Shipping credits are applied to your account when a replacement is needed because of our error.
Where to see charges
- Per order: open the order's shipping number; the Related Cost Information section lists the fee, the postage, carrier, and tracking.
- All orders: Orders tab, Data Download, pick a date range, export to CSV.
- Shipping spend by carrier: Reports, Advanced, Shipping Spend Report by Carrier.
- Balance history: click the balance figure in the Orders tab.
Statements and invoices
A monthly statement is emailed to the billing contact. Your balance history in the portal shows every charge as it posts, and you can export it at any time.
Questions about a charge
Open a request with the order number and the charge; carrier adjustments carry the carrier's reference so we can show you the source.
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