Updated November 2026
Your account balance and automatic top-ups
Fulfillment clientsShipping charges and order fees are deducted from a prepaid balance on your account as orders ship. AutoPay keeps the balance topped up from your card or bank account so orders never wait.
How AutoPay works
When your balance drops below a threshold, AutoPay charges your payment method on file a fixed top-up amount. You choose both numbers: generally the threshold is $10 and the top-up $200, and busier accounts set both higher. Tell us the amounts you want and we set them.
Why a low balance matters
Orders cannot ship while the balance is too low to cover their shipping. You get an email when the account is low; respond quickly so nothing waits past the 2 PM cutoff.
Paying by bank account (ACH)
ACH payments take up to 5 business days to become available after they leave your bank. If you pay by ACH, set a higher minimum balance so the payment clears before the account runs low.
Manual payments
Add funds any time from the Orders tab in the portal. Double charges usually turn out to be two manual top-ups; check the balance history before asking for a refund.
Month end
If the balance is negative at month end, the shortfall is charged to your payment method.
Seeing your balance history
In the Orders tab, click the balance figure to open the full history of charges and credits, newest first.