Updated November 2026
Payment methods
Fulfillment clientsYour account is funded by a card or a bank account (ACH) you authorize at sign-up. Change it any time by sending a new authorization.
Card
Charged automatically by AutoPay and for manual top-ups. A 3% card processing fee is added to credit card payments and appears as its own line in your balance history.
Bank account (ACH)
No processing fee, but funds take up to 5 business days to become available. Keep a higher minimum balance so orders do not wait on a transfer.
Changing your payment method
Open a request from an authorized contact. We send a new authorization form by DocuSign; the new method takes effect when it is signed. We never take card details by email or phone.
Failed payments
If a card is declined, AutoPay retries and emails you. Update the card or add funds manually so orders keep shipping. See Your account balance and automatic top-ups.