Updated November 2026
Short-dated or expired product
PractitionersLots are tracked on every unit, oldest ships first, and brands set the point at which a lot stops shipping. If you receive product with less shelf life than you expect, tell us and we replace it from a longer-dated lot.
What to expect
Private label orders are labeled from the brand's stock on our shelf, and the expiration printed on your label is that lot's date. Each brand sets how much shelf life a lot must have left when it ships: 12 months for most brands, and as little as 4 months for some.
If a date is shorter than that
Write to privatelabel@kaerwell.com with the order number, product, lot, and expiration date. We check the stock on hand and replace the case from a longer-dated lot where the brand has one.
Expired product
Expired units never ship. If you have product on hand that expired before you could use it, it cannot be returned for credit, but tell us so we can help you plan reorder quantities.
Dropship inventory held at Kaerwell
Your dashboard shows lots and expiration dates for inventory we hold for you, so you can see what will need to move. Expiring stock is flagged before it becomes unsellable.