Updated November 2026
A label printed incorrectly
PractitionersIf the label on your bottles is not the design you approved, or has a print defect, send photos and we fix it. Relabeling a case is quick because we print on demand.
Print defects
Smudged lot or expiration, ink bleed, a crooked or peeling label, or wrong colors far from your approved design: send photos of a few bottles and the order number to privatelabel@kaerwell.com. We replace the affected units or relabel the case and look at what went wrong in production.
Refrigerated orders ship with cold packs. If a cold pack sits against a label in transit, condensation can bleed ink. Tell us if that happened and we replace the units and adjust the packing.
Wrong content
If the printed label differs from your approved design (an old product name, a logo that did not update), we reprint and relabel at no charge.
A mistake in your own design
If the approved design itself had an error (a typo in your product name, an old phone number), fix the design under My Labels; the next order prints the corrected version after re-approval. Relabeling an order that printed your approved design as approved is possible on request; charges may apply.
Brand-side changes
If the brand changed its facts panel after your order, your label was correct at print time; see When a brand updates a product's label.