Updated November 2026
Returns and replacements
PractitionersPrivate label product is made to order with your name on it, so it cannot be restocked or resold. We replace or refund when something is wrong with the order; returns for other reasons are handled case by case.
When we replace or refund
- Missing, wrong, or damaged items: see Missing, damaged, or wrong items.
- A label that does not match your approved design, or a print defect: see A label printed incorrectly.
- Product with less shelf life than promised: see Short-dated or expired product.
Refunds go to the card you paid with and show within 2 to 5 business days.
Changed your mind
Private label sales are final. Because the product carries your label, orders that shipped as approved cannot be returned or refunded. If you ordered the wrong product, write to us before it ships; see Changing or canceling an order.
Patient returns
Patients return to you, not to Kaerwell. If you dropship and want returns to come to our warehouse, ask your fulfillment specialist to set up a return address and label; see the dropship fees for return-to-sender charges.