Updated November 2026
Trouble signing in
PractitionersWork through these in order. Most sign-in problems are a link that was used twice, an email that went to spam, or a browser that is holding an old session.
The sign-in link does not work
- Each link works once and lasts 30 minutes. If you click an older one, the page says it has expired and offers to send a new link. The email subject shows the time it was sent, so pick the newest.
- Open the link in the same browser you are signing in with. If your email app opened it in another browser, copy the address into the browser you are using.
- Check spam or promotions for the email from Kaerwell Health, and add hello@kaerwell.com to your contacts.
"Email not recognized"
You may have registered with a different address (a practice address, or a personal one). Try the other one. If you order for a practitioner, the account may be under their email.
The page errors or loops back to sign-in
Try a private (incognito) window, or clear the site's cookies, then sign in again. This clears an old session and fixes most of these errors.
Password reset email never arrives
Check spam, then request it again. If it still does not arrive after a few minutes, write to privatelabel@kaerwell.com from the address on your account and we will send you a sign-in link directly.
Still stuck
Write to privatelabel@kaerwell.com with the email on the account, the browser you use, and a screenshot of what you see, including the address bar. We reply within one business day.