Updating your email, practice, or addresses

What you can change yourself

Open My Account and choose Profile Settings:

• First and last name
• Practice name
• City, state, and phone
• Text message preference

Shipping addresses are saved at checkout, and you can add a new address on any order. Edit or delete saved addresses in My Account.

Changing your sign-in email

Write to privatelabel@kaerwell.com from your current email with the new address. We update it and send a sign-in link to the new address. One email can belong to only one account, so an address already used on another Kaerwell Health account must be freed first.

Changing your name on your label

Your practice name on labels is part of the label design, not your profile. Edit the design in the label designer; a changed label goes through brand approval again before it prints. See Approving your label and making changes.

Changing your credentials

Upload a new or renewed license from Credentials in your account settings. See Keeping your credentials current.