Sending inventory to Kaerwell

Before you ship

1. Create the SKUs in the portal, exactly as they appear in your store. New products need weights and dimensions.
2. Create a replenishment listing each SKU, quantity, lot, and expiration, and add the carrier tracking once you have it. See Creating a replenishment.
3. Tell your supplier how to label: SKU, lot, and expiration on the outside of every case. Unlabeled product needs a lot and expiration sticker on the bottle or the case.

Address every shipment like this

Your Company Name 7590 Currency Drive Orlando, FL 32809

Receiving identifies inventory by the addressee. Shipments addressed only to Kaerwell can be delayed.

Receiving hours

Monday to Friday, 8 AM to 4 PM ET. Full truckloads by appointment. Delivery appointments and receiving questions: 888-301-9009.

What happens on arrival

Each pallet is counted twice, independently, by two team members, then reviewed by the receiving lead. Counts are matched to your replenishment, the replenishment is marked received, and you get a confirmation email. Backorders waiting on the stock fill automatically.

What slows receiving

• No replenishment, or a replenishment with different SKUs than the boxes
• Product without a SKU in the portal (it goes to quarantine until you tell us the SKU)
• Mixed SKUs in one case without a breakdown
• Missing lot or expiration

Refrigerated

Mark refrigerated SKUs in the portal so they go straight into cold storage. See Refrigerated products.