Order help: status, rush, split, or cancel

Status and tracking

Each order carries a status (waiting for approval, in production, waiting for stock, shipped) and, once shipped, the carrier and tracking number. Tracking updates after the carrier's first scan.

Rush shipping

Any order can ship by an expedited service for the carrier's cost. We quote before we change it; a 2-day or overnight service on a case typically runs several times the ground rate.

Short stock

If a product is short, we ship what is ready and send the rest when your replenishment arrives, and we tell you and the practitioner. Tell us if you would rather hold the whole order.

Adding to an order

Large additions are easiest as a linked second order (we clone the original); small ones can be added before the order is released to production.

Cancel or change

Possible until the labels print. After printing, the order ships as approved; cancellation is not guaranteed, and a shipped order cannot be recalled. See also Discount codes and refunds.

Who can ask

Your team, or the practitioner directly. We confirm changes with whoever placed the order.