Updated November 2026
Returning your inventory from Kaerwell
BrandsYour inventory is yours. Ask for any part of it back at any time, by SKU and lot, and we pack it, give you the weights and dimensions, and ship it on your carrier account or ours.
How to ask
Write to privatelabel@kaerwell.com with the SKUs, quantities, and lots (or "all"), the address, and whether to use your carrier account or ours.
What happens
- We create a return order and pull the units by lot.
- We send you the box or pallet count, weights, and dimensions so you can book the pickup, or we book it and bill the shipping to you.
- Inventory is relieved from your stock when it leaves.
Short-dated and discontinued stock
Tell us your short-date threshold and we flag lots as they approach it so you can return or replace them before they stop shipping. For discontinued products, say whether to return or dispose of the remaining units.
Fees
Picking and packing for a stock return is charged at the standard rates, plus the shipping cost when we book the carrier. No appointment is needed for a carrier pickup; pickups are Monday to Friday, 8 AM to 4 PM ET.