Updated November 2026
Discount codes and refunds
BrandsAsk for a discount code and we create it to your rule: one practitioner or all, one product or all, one-time or ongoing, combinable or not. Refunds are issued on your instruction and clear within a business day.
Discount codes
Send to privatelabel@kaerwell.com:
- The code (or let us name it)
- The discount: percentage or amount
- Who can use it: a practitioner's email, a list, or everyone
- Which products
- Whether it combines with other discounts, and whether it is one-time
Codes are entered at checkout. If you want a discount applied automatically for an account (a standing 10%, for example), ask for an automatic discount instead of a code.
Refunds
Tell us the order and the amount (or what to refund: the difference on a price error, specific units, the whole order). Refunds go to the practitioner's card, are released within about a business day, and appear within 2 to 5 business days. The amount is deducted from your next payout.
Price errors
If a product was listed at the wrong price, we refund the difference and correct the price. See Setting prices and minimums.
Returns of labeled product
Private label sales are final. Labeled product carries the practitioner's label, so it is not returned to Kaerwell or to you for credit.