Updated November 2026
Changing or canceling an order
PractitionersWrite to privatelabel@kaerwell.com as soon as you can, with the order number and what you need. An order can be changed or canceled while it is waiting for approval or in the queue; once your labels are printed and applied, it ships as placed.
What you can change, and when
| Stage | Change quantity or products | Change the design | Change the address | Cancel |
|---|---|---|---|---|
| Waiting for brand approval | Yes | Yes | Yes | Yes |
| Approved, not yet printed | Yes, if stock allows | Yes, restarts approval | Yes | Yes |
| Printed and applied | No | No | Ask us | Not guaranteed |
| Shipped | No | No | Carrier intercept, not guaranteed | No; see returns |
After the brand approves, production usually starts within 24 hours and sometimes within minutes, so the window to change an approved order is short. If you need to stop one, email privatelabel@kaerwell.com right away.
How to ask
You cannot cancel from Order History. Email privatelabel@kaerwell.com with the order number, the product, and the change. We reply within one business day; for same-day orders, sooner.
Refunds on canceled orders
The full amount goes back to your card. See Paying for your order.
After it ships
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