Updated November 2026
Why can't I see prices yet?
PractitionersPrices unlock when your credentials are verified. Until then you can browse every product, but the price shows as locked and the cart stays closed.
The quick fix
Add your NPI in your account settings. If it matches your name in the national registry, prices appear immediately. See Verifying instantly with your NPI.
If you uploaded a document
We review licenses and certificates within one business day, Monday to Friday, and email you when you are verified. If it has been longer than that, reply to the "credentials received" email or write to info@kaerwell.com with the email address on your account.
If you were asked for more information
Open the email from hello@kaerwell.com; it links straight to your credentials page and says what is missing. The usual fixes are a legible copy, a document that shows the expiry date, or a license instead of a course certificate.
Verified, but still no prices
Sign out and back in, or try a private browsing window. If prices are still locked, write to info@kaerwell.com and tell us which product you were looking at.