Updated November 2026
Getting verified on Kaerwell Health
PractitionersYou can browse the full catalog right after you register. Pricing and ordering open once you are verified, and with an NPI that matches your name that takes seconds.
Why we verify
Kaerwell Health lists practitioner brands at private label pricing. The brands require that buyers are health care practitioners, or wellness professionals and health businesses they have chosen to serve. Verification is how we honor that.
The fastest way: your NPI
Enter your NPI and the first and last name you registered with. If they match your record in the NPPES registry, your account is verified on the spot, with no documents and no waiting.
If the names differ (a maiden name, a middle name used as a first name, a recent change), update your registry record or upload a license instead.
No NPI? Upload one of these
- State license or registration (preferred). Your most current license, showing your name, the issuing board or state, your profession, and the expiry date. If your board no longer issues paper licenses, a screenshot of its online verification page is fine as long as the site address, your name, your profession, and the expiry date are visible.
- Health degree, diploma, or certificate. For professions without state licensing, such as health coaches and other certified wellness professionals. The document must show your name, the issuing school or certifying body, and the program or certification. Certificates from recognized issuers (for example NBHWC, IIN, FDN, NTP, CNS, CCN, NASM, ACE, ISSA, and Precision Nutrition) are the quickest to approve. If a diploma does not name the field of study, add a transcript.
- A license or registration from another country. If you practice outside the US and ship your orders to a US address or use dropship, upload the license or registration your country issues. It must be current, show your name, and come from the body that licenses your profession. We review it by hand within one business day. See Practicing outside the US.
What we cannot accept
- Continuing education or CEU certificates, and completion certificates for single courses, webinars, or weekend programs
- Transcripts or enrollment letters on their own (a transcript can support a diploma, not replace it)
- Business licenses, resale certificates, receipts, insurance, or tax documents. These show a business exists, not a health credential.
- Board memberships or association cards on their own. If the association requires a license or degree to join, send that credential instead.
- Expired or undated licenses
Document tips
Upload a PDF, PNG or JPG, up to 10 MB each, one file per credential. Send the whole document, legible, and in color if the original is. The name on the document must match the name on your account, or the name of the practitioner you order for.
Ordering for a practice as staff
If you order on behalf of a licensed practitioner, register as staff, give your role, and enter the practitioner's name and NPI. Use your work email at the practice. When we can match you to the practice's account, you are verified on the spot and can order right away, with the same brands and pricing as the practitioner. Otherwise we confirm with the practice within one business day. Orders show the practice name and your name as the person ordering. To share the practice's labels and order history with the practitioner's own account, ask us to link them; see Ordering for a practice as office staff.
Health and wellness businesses
Med spas, gyms, wellness centers, health food stores, and online brands register as a business, with the business website and, if a licensed practitioner is on staff, that practitioner's NPI. We review every business within one business day. With a licensed practitioner on staff, the account is verified on their credential and sees every brand they qualify for; without one, it sees the brands that have chosen to sell to health businesses.
How long it takes
| Method | Time |
|---|---|
| NPI | Instant |
| Uploaded documents | Within one business day, Monday to Friday |
You get an email when your account is verified. Until then the catalog stays visible with pricing locked.
If we need something else
We email you from hello@kaerwell.com with what is missing and a link straight to your credentials page. Reply to that email if you have a question.
If we cannot approve
You get an email with the reason. The usual fixes: a legible copy, a document that shows the expiry date, or a license instead of a course certificate.
Keeping your credentials current
Licenses expire. When yours renews, upload the new one from your account settings so your access continues without a gap.
Need a hand?
Reply to any email from us, write to info@kaerwell.com, or call 888-301-9009.