Sending patient orders from your store

Connected stores

• Shopify: your store connects through the Kaerwell app, Kaerwell Connect. Once we have set you up, you have a login for it, and orders sync as they are placed.
• WooCommerce: our team connects it during setup using your store's API keys. There is no self-serve connection for it yet.
• Other platforms are coming. Ask your specialist if your store runs on something else.

Matching products

Each product in your store needs the same SKU as the product at Kaerwell. Mismatched or missing SKUs stop an order from importing (it lands in an error list instead of shipping), so set SKUs before you go live and tell us when you add a product.

Inventory in your store

Stock levels sync from Kaerwell to your store, so patients cannot buy more than you hold. Syncs run through the day and overnight; if a count looks wrong, ask us to resync.

Entering an order by hand

In your fulfillment portal choose Add order, enter the patient's name and address, pick the products, and submit. It ships like any other order.

Shipping options for patients

Orders ship by the best ground rate unless your store passes a faster method. Tell the specialist how you want shipping methods mapped (free shipping, flat rate, expedited) so each store option goes to the right carrier service.

Cutoff

Orders in by 2 PM ET ship the same business day. Orders after that, and on weekends, ship the next business day.