Updated November 2026
Stopping dropship
PractitionersYou can stop dropshipping at any time. We ship whatever you still hold with us wherever you want it, at normal fulfillment fees and shipping, and close the fulfillment account.
How
Write to support@kaerwell.com, or tell your fulfillment specialist, with the address to send your remaining inventory to.
What happens
- We disconnect your store so no new patient orders import. Orders already received ship as normal.
- We create a shipment of your remaining inventory to the address you gave. It is charged like any order: the standard per-order fee plus postage, which for a large box is more than a single patient order.
- Your final statement shows the last charges and any remaining credit.
Keeping your Kaerwell Health account
Stopping dropship does not close your Kaerwell Health account. You can keep ordering private label to your office, and you can start dropship again later; your inventory simply ships to Kaerwell again on your next order.
Pausing
If you only want a break, leave the account open. There is no monthly minimum, so an idle account costs nothing as long as your inventory keeps moving; see the storage terms in Dropship fees and your shipping balance.