Setting up dropship

1. The fulfillment agreement

The Kaerwell Fulfillment services agreement, sent by DocuSign. It covers fees and how we handle your inventory.

2. A card for shipping charges

Patient order fees and postage come out of a prepaid balance on your fulfillment account, which tops up automatically from your card. Credit card top-ups carry a 3% card processing fee. A $50 starter credit is posted to your fulfillment account at setup, one per clinic. See Dropship fees and your shipping balance.

3. How patient orders reach us

• Connect your store. Shopify connects through the Kaerwell app. WooCommerce connects with your store's API keys, which our team sets up with you. More platforms are coming. Tell the specialist which SKU you sell each product under so orders match.
• No store? Let us build you a Shopify store for a one-time $500 (see Shopify store builds), or have this order shipped to your office instead.

While setup finishes

Your product order is held at Kaerwell while you finish setup, for up to 30 days. If setup is still not finished after 30 days, we ship the order to your office address on file, with the same shipping terms as any office order. If you would rather have it at your office sooner, say so and we ship it there: free until the case is received at our warehouse, and at the standard per-order fee plus postage after that.

After setup

You can see inventory, patient orders, tracking, and shipping charges in your fulfillment portal, and reorder your private label from Kaerwell Health when stock runs low.