Address changes and carrier intercepts

Fulfillment clients

Before an order ships, we correct the address the same business day. After the carrier has it, we request an intercept; some services allow it, some do not, and carriers charge for address corrections.

Before shipping

Open a support request with the order number and the complete corrected address, including suite or unit number and a phone number. Done the same business day; if the order is Pending you can edit it in the portal yourself.

After shipping

We request a redirect with the carrier. Ground services usually allow it; economy services often do not, and UPS Mail Innovations shipments cannot be intercepted. The carrier's fee is passed through at cost and shows on the order; carriers usually charge it only when the intercept succeeds. Carrier list fees in 2026:

USPS Package Intercept: $19.45, plus postage when the package is redirected
UPS Delivery Intercept: $21, plus any added transportation; UPS address correction: $25.25
FedEx reroute or address correction: $25.50, plus any added transportation

Undeliverable packages

Carriers try up to three times, then return the package to us. Returned packages are received back into your inventory and you get a confirmation; ask us to reship by cloning the order with the corrected address. The reship is a new order, at the standard order fee plus postage.

Addresses that fail validation

PO boxes ship by USPS only. Military addresses ship by USPS. Missing unit numbers are the most common cause of a failed delivery; ask your store to require them.

Standing rules

We can flag a customer so all their orders ship by a particular carrier (for example USPS only where other carriers cannot deliver). Ask us to set the rule.

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