Pickup orders and shipping with your own label

Picking up inventory

1. Create a regular order in the portal with the products and quantities.
2. Set the shipping method to customer pick-up and add a note with who is collecting and when.
3. We pull it, pack it, and tell you when it is ready. Pickups are Monday to Friday, 8 AM to 4 PM ET, and no appointment is needed.

The order relieves your inventory like any shipment.

Shipping with your own label

1. Create the order and set it to Pick/Hold with the method "Pick: customer pick up".
2. Add a note that the shipping label will be provided.
3. We pack the order and send you the weights and dimensions; you create the label on your carrier account and send it to us through the support request.
4. We apply the label and hand the package to the carrier on their next pickup.

Freight and pallets

For pallet orders we give you pallet count, dimensions, and weight so you can book the carrier, or we book it and bill the freight to you. Distributor orders (for example Fullscript or Emerson POs) usually ship this way.