Updated November 2026
Order cutoff times and same-day shipping
Fulfillment clientsOrders in our system by 2:00 PM Eastern, Monday to Friday, ship the same business day. Orders after 2 PM, and on weekends and holidays, ship the next business day.
Counting the time
- "In our system" means imported from your store or entered in the portal with no error or hold. An order stuck in API errors or on hold is not in the queue.
- Submit manual orders by about 1:45 PM ET so they are released before the cutoff.
- Orders placed after 2 PM Friday ship Monday.
What can push an order past the cutoff
- A backorder or an API error (see Why an order has not shipped yet)
- A hold you or a rule placed on the order
- An order waiting on weights and dimensions or a kitting step
- A low account balance
Refrigerated orders
Cold-chain orders are scheduled so they do not sit over a weekend. See Refrigerated products.
Holidays
The warehouse closes on major US holidays. We post the schedule in the support portal before each one.
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