Expedited shipping and service changes

Fulfillment clients

Ask us to change an order's service before it ships and we switch it: ground to 2-day, a different carrier, or a specific service a customer needs. The carrier's rate for the new service applies.

Expediting an order

Open a request with the order number and the service (for example UPS 2nd Day Air or FedEx 2Day). If the order has not been packed, we change it and confirm. Expedited rates from Orlando are several times ground; we quote on request.

Choosing a carrier

By default every order is rate-shopped across USPS, UPS, FedEx, and DHL for the best rate at the speed your store requested. To force a carrier for one order, say so in the request. To force it for a customer or for all orders, ask us to set a rule.

Service mapping from your store

Each shipping option in your store maps to a carrier service. If your store offers "2-day", map it to a 2-day service so it ships that way automatically. See Connecting your store.

Alaska, Hawaii, and territories

Orders to Hawaii ship by 2-day services so they do not stall in ground transit. Alaska and the territories ship by air services; expect higher postage.

Services we do not offer

USPS Media Mail is not available. Some economy services carry no carrier insurance; see Lost or damaged in transit: filing a claim.

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