Placing your first order

Before you order

Each product needs a label design. Open the product and design one, apply a design you already have, or upload your existing label for us to recreate. See Designing your first label.

The steps

1. On the product page, set the quantity (in case increments) and click Add to cart.
2. Open the cart and check the products, designs, and quantities.
3. Delivery. Choose your office address, add a new address, or choose "Keep it at Kaerwell" to dropship to your patients. See How dropship works.
4. Payment. Enter a card or use a saved one.
5. Accept the brand's private label terms and place the order.

You get an order confirmation email right away.

What happens next

• First-time designs go to the brand for approval, typically within one business day. You get an email if the brand requests a change.
• Approved orders go to production. Fast Ship products ship as fast as 24 hours after approval; 3 to 5 day products ship when the brand's shipment reaches us.
• A shipping email with tracking goes out when the box leaves Orlando.

See Order statuses and emails.