Updated November 2026
Order statuses and emails
PractitionersEvery order moves through the same stages, and you get an email at the ones that matter: confirmation, a change request if the brand asks for one, and shipping with tracking.
Stages
| Stage | What is happening |
|---|---|
| Confirmed | We received your order and payment. |
| Waiting for approval | A first-time design is with the brand's reviewers, typically one business day. |
| Changes requested | The brand asked for a label change. Open the email and fix the design; approval restarts. |
| In production | Approved. Product is pulled, your label is printed and applied, and the order is checked. |
| Waiting for stock | A product is short at our warehouse; see Out of stock and backordered products. |
| Shipped | The box left Orlando. The email carries the carrier and tracking number. |
| Delivered | The carrier marked it delivered. |
Emails you receive
- Order confirmation, from hello@kaerwell.com
- Changes requested (only when the brand asks)
- Shipped, with tracking
- For dropship accounts, a patient order shipped email for each patient order
Add hello@kaerwell.com to your contacts so nothing lands in spam.
Checking a status
Open My Account, then Order History. Each order shows its stage and tracking once shipped.
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