Updated November 2026
Discontinuing a SKU or sending inventory back
Fulfillment clientsTo stop carrying a product, run its stock down or send it back, cancel any open orders for it, and ask us to discontinue the SKU. To get inventory back, create an order to your own address.
Sending inventory back to you
- Create a regular order in the portal with the SKUs and quantities (or "all"), shipping to your address.
- Choose a ground service, or set it for your own label and we send you weights and dimensions.
- It is charged like any order: the standard order fee plus postage. Large returns ship as pallets.
Disposing of inventory
Create an order, set it to Pick, and add a note to the warehouse to discard the units, or open a request and we create a disposal order on hold for your review.
Discontinuing a SKU
Open a request with the list of SKUs. A SKU can be discontinued once its inventory is zero and no open orders or backorders reference it; we tell you which SKUs are still blocked and why. Remember to remove or unpublish the product in your store so new orders do not import for it.
Closing your account
Tell us the address for your remaining inventory. We ship everything back at normal fulfillment fees and shipping, settle the final statement, and disconnect your store.