Refrigerated products

Fulfillment clients

Refrigerated storage is on site and free, and refrigerated orders ship with ice packs in insulated mailers at no extra charge. Mark the SKU as refrigerated and the rest is automatic.

Setting up a refrigerated SKU

Flag the SKU as refrigerated in the portal (or tell us when you create it). Inbound cases go straight to cold storage at receiving. Label the outside of the case "refrigerate" as well.

How refrigerated orders ship

You decide how your cold-chain orders ship: which days of the week they go out (some clients ship Monday to Wednesday only, so nothing sits in transit over a weekend), the service (for example 2-day), and whether they ship with ice packs. Setting these rules costs nothing extra.

Mixed orders

A refrigerated item and room-temperature items in one order ship together in the insulated pack.

Transit limits

Cold packs are good for about two days in transit. Long transit destinations (Alaska, Hawaii, remote areas) ship by air services; expect higher postage.

Labels and ice packs

Keep labels away from direct contact with ice packs where possible; condensation can smudge ink. Tell us if a customer reports a smudged label and we adjust the packing for that product.

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