Updated November 2026
Quality control requests
Fulfillment clientsAsk us to check a lot, count a SKU, photograph product, quarantine units, or dispose of stock. Open a request with the SKU and what you need; most checks are done the same business day.
What you can ask for
- Photos of a product, label, or packaging as it sits on the shelf
- Expiration or lot verification against what the portal shows
- A cycle count of one SKU or location
- Quarantine of a lot or units (held, not pickable) while you investigate
- Disposal of expired, damaged, or recalled units
- Separation of units received under the wrong SKU
Quarantine and disposal
Quarantined stock is moved to a held location and removed from available inventory. For disposal we create a disposal order and place it on hold for you to review; release it and the units are destroyed and your inventory adjusted. Ask for photos before disposal if you need records.
Damaged on receipt
Damage visible at receiving is documented and the units separated before you ask. Damage inside intact packaging is not visible at receiving and is found when the unit is picked or by the customer.
Charges
Included: a visual check of what can be seen when your stock is received, a receiving form that records the checks our receivers make anyway, and quarterly cycle counts.
Billed as a special project: anything beyond normal receiving and pick and pack, such as opening every case to inspect each bottle, inspecting labels, taking photos, counts outside the quarterly cycle, and disposals. Special projects are billed at $30 per hour with a $50 minimum, quoted before we start. See Requesting a special project.