Updated November 2026
Receiving times and discrepancies
Fulfillment clientsShipments with a matching replenishment are received within 2 business days of delivery, most within 24 hours, and the stock is available to orders as soon as the replenishment is marked received.
Checking whether a shipment arrived
Open the replenishment and look at its status, or open a request with the tracking number. Carriers sometimes mark a shipment delivered a day before it reaches our dock, and deliveries attempted on weekends are redelivered the next business day.
Discrepancies
- Short: we report the received count. Check with your supplier whether a second box is on the way; many shortages are a second shipment.
- Over: extra units are received and you are told.
- Wrong SKU: units are received under the SKU on the box; tell us the correct one and we move them.
- No SKU: the product waits in quarantine until you give us a SKU.
- Damaged on arrival: visible damage or leaks are documented, separated, and reported to you with photos.
Asking for a recount
Open a request with the replenishment ID and SKU. We recount the location and check the supplier's packing slip, usually the same business day.
Expediting a receipt
If backorders are waiting on a shipment, tell us the tracking number; we prioritize it as soon as it is on the dock.
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